Frequently Asked Questions (FAQ)

Welcome to the Furever Friends FAQ page! We’ve put together answers to some of the most common questions our customers ask. If you don’t see your question here, feel free to reach out to our customer support team — we’re always happy to help.

1. Shipping & Delivery

How long does shipping take?

• U.S. orders typically arrive within 5–8 business days.

• International orders may take 6–18 business days, depending on the destination and local customs processing.

Do you ship internationally?
Yes, we ship worldwide! Delivery times vary depending on your country.

How much does shipping cost?
Shipping costs are calculated at checkout and may vary depending on your location and the size of your order.

2. Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in the original packaging.

How do I start a return?
Simply contact our customer support team with your order number, and we’ll guide you through the return process.

Do you offer exchanges?
Yes, if you’d like to exchange an item for a different size or color, we’ll be happy to assist.

3. Orders & Payments

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options at checkout.

Can I cancel or change my order after placing it?
If your order hasn’t shipped yet, we can help you modify or cancel it. Please contact us as quickly as possible.

4. Products

Are your products safe for pets?
Yes! All of our products are carefully selected with durability, comfort, and pet safety in mind.

What if an item is out of stock?
If a product you want is sold out, you can sign up for email notifications on the product page, and we’ll alert you as soon as it’s back.

5. Support

How can I contact customer service?
You can reach us by email through our Contact Us page. Our team typically responds within 24 hours.

Do you offer discounts or promotions?
Yes! Be sure to sign up for our newsletter to get the latest updates, promotions, and exclusive discounts for the Furever Friends family.

6. Tracking Orders

When will I receive my tracking number?
Tracking details are uploaded as soon as your order ships. You’ll receive an email with the information so you can follow your package every step of the way.

How can I check the status of my order?
You can check your package’s progress anytime by visiting our Track Your Order page and entering your tracking number.

Why isn’t my tracking information updating?
Sometimes tracking updates take 24–48 hours to appear. If it hasn’t updated after that, please reach out to our support team, and we’ll help you track it down.

If you have any other questions, feel free to reach out to us, and we'll be happy to assist!